Status and Reward Points
- I am missing Reward points earned thanks to a partner of ALL. Why are they not credited on my account ?
- How do I check that my stay meets the terms and conditions of an offer with bonus points?
- I did not receive the correct reward points from a stay. What should I do?
- How many points will I earn from a recent or upcoming stay?
- I haven’t received points for a recent stay, what can I do?
- How many points will I earn from my stay?
- How can I use my Reward points?
- How long does it take for the hotel to credit points?
- How do I ensure that my points don’t expire?
- Why did my points expire?