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Status and Reward Points

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  • I am missing Reward points earned thanks to a partner of ALL. Why are they not credited on my account ?
  • How do I check that my stay meets the terms and conditions of an offer with bonus points?
  • I did not receive the correct reward points from a stay. What should I do?
  • How many points will I earn from a recent or upcoming stay?
  • I haven’t received points for a recent stay, what can I do?
  • How many points will I earn from my stay?
  • How can I use my Reward points?
  • How long does it take for the hotel to credit points?
  • How do I ensure that my points don’t expire?
  • Why did my points expire?
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