My Benefits

Member for a Day Certificate

• How do I request a Member for a Day certificate?
• What is a Member For A Day Certificate?

Dining Benefit

• My friend is a member too. Can we use 2 cards when we dine?
• How does the dining discount work?
• How can I find out if the restaurant accepts Accor Plus dining discount?
• Which countries offer discounts on drinks?

Member's Rates

• What are Accor Plus Members’ Rates?
• How do I make a booking with member rates?
• Are Accor Plus member rates the best rates?

Stay Plus Night

• What are the conditions to the Stay Plus complimentary night?
• Will my Stay Plus night be returned to my account for my recent cancellation?
• If I can’t use my Stay Plus night, can I book a free night for a family member instead?
• Can I use my free night outside of Asia Pacific?
• Can I use my Reward points for a stay which includes my free night?
• Why is there a charge if I’m using my Stay Plus night?

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Red Hot Rooms

• What is a Red Hot Room?
• When are new Red Hot Rooms released on the website?
• When are new Red Hot Rooms released on the website?