ALL Loyalty Points & Status

ALL Website & App

• Where can I find my digital card?
• How do I get the app?

Status Tier

• Will my status be extended due to Covid?
• When do my Status points expire? How does status work?
• Why was my status downgraded?

Status and Reward Points

• I did not receive the correct reward points from a stay. What should I do?
• How many points will I earn from a recent or upcoming stay?
• I haven’t received points for a recent stay, what can I do?
• How many points will I earn from my stay?
• How can I use my Reward points?
• How long does it take for the hotel to credit points?

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Best Price Guarantee

• How do I make a Best Price Guarantee claim?

Benefits

• Can I earn points for dining at an Accor hotel if I am not an inhouse guest?
• How do I book my Suite Night Upgrade?
• What is ALL - Accor Live Limitless?
• Where can I use the ALL - Accor Live Limitless membership?
• What is the difference between ALL - Accor Live Limitless and Accor Plus?

Booking

• How do I make a booking with member rates?