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ALL Loyalty Points & Status

ALL Website & App

  • Where can I find my digital card?
  • How do I get the app?

Status Tier

  • Will my status be extended due to Covid?
  • When do my status points expire? How does status work?
  • Why was my status downgraded?

Status and Reward Points

  • I did not receive the correct reward points from a stay. What should I do?
  • How many points will I earn from a recent or upcoming stay?
  • I haven’t received points for a recent stay, what can I do?
  • How many points will I earn from my stay?
  • How can I use my reward points?
  • How long does it take for the hotel to credit points?
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Best Price Guarantee

  • How do I make a Best Price Guarantee claim?

Benefits

  • Can I earn points for dining at an Accor hotel if I am not an inhouse guest?
  • How do I book my Suite Night Upgrade?
  • What is ALL?
  • Where can I use the ALL - Accor Live Limitless membership?
  • What is the difference between ALL and Accor Plus?

Booking

  • How do I make a booking with member rates?
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