Hotel & Accommodation Enquiries

Hotel Feedback

• How do I provide feedback about my stay?

Hotel Facilities

• How do I find out what services and facilities the hotel offers?
• Can members get discounted parking at hotels?
• Can I use the hotel facilities if I am not staying at the hotel?

Booking a Stay

• How do I modify or cancel an existing booking?
• How do I change or amend an existing booking?
• Will my points be reinstated for my recent cancelled booking?
• I am unable to travel, how do I cancel my booking?
• I can’t find any dates at my preferred hotel with the Super Sale rate?
• How do I find out about upcoming sales?

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