How do I contact Member Services?

There are a number of convenient ways to contact our friendly Member Services teams:

1. Submit a webform request here
2. Live Chat - chat to us directly during business hours, simply click on the Help widget to connect
3. Whatsapp - message us on Whatsapp during business hours on [phone]
4. Facebook Messenger - contact us directly via messenger and follow us on Facebook https://www.facebook.com/AccorPlus/
5. Talk to us - call us on one of the numbers below:

Australia: 1300 36 36 37
Mainland China: [phone]
Fiji: 008 002 158
China (Hong Kong/Macau): Please contact our team via webform here or or connect with an agent via live chat
Indonesia: [phone]

India: [phone] or [phone]

Malaysia: [phone]
New Zealand: 0800 854 901
Philippines: [phone]
Singapore: [phone]
Thailand: [phone]
Vietnam: [phone]
Other Countries:  [phone]