It generally takes up to 15 business days for your membership pack, including your new Accor Plus card, to reach you at your provided mailing address.
In the meantime, you can access your digital card via the Accor All app, simply sign in and tap on the card image on the top right corner on the search page. You can start enjoying your member benefits with your digital card before your physical card arrives. Download the Accor All app now.
If you have not received your membership pack with your physical card after 15 business days since you received your welcome or renewal confirmation email, please contact our friendly Member Services team.
After searching for an individual hotel or by location on accorplus.com or the Accor All app, you will find the services and facilities provided in the hotel description.