I have just joined Accor Plus online. How long will it take to receive my membership details?

Welcome to Accor Plus!

Typically, you can expect to receive a welcome email (which includes your membership number and a link to activate your membership) within 48 hours.

After you have activated your membership, your digital membership card will be available on the ALL app. Download the ALL app now.  You can show your digital card to access member benefits and start experiencing more straight away.

Under normal circumstances it would take 3 weeks for your membership pack, including your new Accor Plus card, to be delivered.  Due to issues related to Covid there is a delay in processing and these can take up to 6 weeks to arrive.

 If it has been more than  six weeks since your received your welcome or renewal confirmation email, please contact our friendly Member Services team.