I have just joined Accor Plus online. How long will it take to receive my membership details?

Welcome to Accor Plus!

Typically, you can expect to receive a welcome email (which includes your membership number and a link to activate your membership) within hours.

After you have activated your membership, your digital membership card will be available on the home screen via the Accor All app. Download the Accor All app -

• Make sure you are logged in, using your registered Accor Plus username (email address) and password
• At the top right corner of the app, tap on the membership card image
• Your digital card will appear.

Your digital card works in the same way as your physical card. Simply present it when checking in or at one of our restaurants to enjoy your Accor Plus benefits and discounts.

Your physical membership pack will be mailed to your provided postal address and may take up to 2-3 weeks to arrive.